Refund Policy
Last updated: June 2026
This Refund Policy applies to purchases from CHOI CHANG KYU, doing business as check4u through check4u. Report credits and Pro subscriptions are digital products sold through Paddle, our merchant of record.
1. What you can buy
Single report: one prepaid credit for a check4u record.
5-report pack: prepaid credits for sending tenant invites and completing reports.
Pro: monthly subscription with included report quota and pack purchase options as shown on Pricing.
2. How to request a refund
Email us within 30 days of the charge. Include your account email and the Paddle receipt or transaction reference. We review requests in good faith and aim to keep the process simple.
3. Report credits (single report and packs)
A credit is reserved when you send a tenant invite, but it is only consumed when the final PDF is sent. If a report expires before the final PDF is sent, the reserved credit returns to your account.
Within 30 days of purchase: if that purchase has zero consumed credits (no final PDF sent from credits granted by that purchase), we will review a full refund. If one or more credits from that purchase were consumed, that entire purchase is not refundable, including any credits still on your account from that purchase.
We do not offer partial or proportional refunds on packs (for example, refunding unused credits after one report was completed).
4. Pro subscription
Pro renews monthly until you cancel from Billing (Manage subscription) or through Paddle. Cancel before the next billing date to avoid the next charge.
Within 30 days of a subscription charge, if there has been no meaningful use after that charge (no report completed with a final PDF sent during that billing period), we will review a full refund of that charge.
After meaningful use, or outside the refund window, we do not offer partial-month or pro-rata refunds except where required by law.
5. Paddle and chargebacks
Paddle is the merchant of record. Card charges appear under Paddle. Chargebacks and payment disputes are handled under Paddle's terms. If Paddle approves or notifies us of a refund, credit, or chargeback, we adjust your check4u credits, subscription state, and account ledger automatically when Paddle notifies us of an approved adjustment.
Referral rewards and other promotional credits have no cash value and are not refundable.
6. Legal rights
This policy does not limit mandatory consumer rights that apply in your country or region. If applicable law gives you a longer cancellation, refund, or remedy period, that law controls.
7. Contact
Refund requests and billing questions: alex@check4u.app